Terms and Conditions

Click and Collect Online Shopping Terms and Conditions

The collection of Click & Collect Orders is available from The Rusticana during normal business hours.

The Rusticana will contact you via phone or SMS (please ensure you supply a mobile number) when your order is ready for collection. Orders will generally be available for collection within 24 hours from the date and time that you place the order.

If an item/s in your Order is not available, we may be able to substitute with another product or remove the item/s from your order. The Rusticana will phone you to discuss unavailable items prior to your preferred pickup time.

Click & Collect Orders must be collected within 24 hours from the date and time you are notified that your Order is ready for collection. If your Order is not collected within this time, the products will be returned to our shelves and your Click & Collect order will be cancelled. Customers who repeatedly place orders and fail to collect within the required time frame, will be banned from using our Click & Collect service.

When collecting your goods at the Click & Collect store, you are required to supply a copy of your Click to Collect Notification email (printed or on your smart phone) and photo identification.

The Rusticana reserves the right to change or discontinue the Click & Collect service at any time, without notice.